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 TERMS AND CONDITIONS​​

  1. I acknowledge and agree to the following Terms and Conditions and have printed a copy for my records.

  2. Please read for directions at www.staykool.co.uk/staykool-directions

  3. A charge of £35 will apply if we are unable to re-gas your car due to a significant leak or fault. The full-service price will be charged upon re-booking.

  4. I have read and understand the principles of pressure testing:- Passing a pressure test is an important step in verifying the integrity of an automotive AC system, but it’s not a guarantee that the system will remain leak-free during regular operation. Dry and cracked seals, along with corroded condensers and pipes, can cause the system to fail shortly after recharging, despite passing the initial test, more info @ Pressure Test | Staykool.co.uk

  5. Ensure that AC ports are easily accessible. Some Electric cars (Tesla and BMW i3) may require plastic cowlings to be removed before the appointment. We are not insured to perform this task.

  6. I understand that some cars' Air Conditioning may not function if the outside temperature is below 10 degrees Celsius. However, we can still provide full service on your vehicle.

  7. We offer a free Nitrogen Pressure Test as part of the full service; otherwise, a charge of £35 incl VAT applies for the Nitrogen Leak Test only

  8. Please check your interior blower fans are working, as this will cause your aircon not to work.

  9. Staykool is not liable if the Extreme Leak Sealer Additive does not fix the leak. 

  10. We cannot check pipes under the vehicle for leaks for cars with a rear evaporator.

  11. We do not do warranty work for warranty companies, but we do diagnostics to find the fault.

  12. If there is a fault and it does not work, and we can not diagnose the fault, we will not charge you. If we find the fault, then we only charge £35 for diagnostics, and we can not carry out a full service due to the fault.

  13. By booking online, you agree to receive promotional material; you can unsubscribe at any time.

  14. If you fit any parts yourself, and a leak is found, we charge £35 for an appointment and nitrogen test.

  15. Do not request anti-bacterial treatment if you are sensitive to fragrances.

  16. Once you become a customer, future services are offered at £25 including VAT plus the cost of gas from October to March.​

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Complaints Procedure

Complaints Procedure

At Staykool we strive to provide the highest level of service. However, if you feel that your experience has fallen short of expectations, we want to ensure your concerns are addressed fairly and transparently.

Step 1: Raise the Issue with Us

Before contacting The Motor Ombudsman, we kindly ask that you bring your complaint to our attention so we can attempt to resolve it:

  1. Contact Us: info@staykool.co.uk

  2. Provide Details: Include your name, contact information, vehicle registration, and a clear explanation of the issue.

  3. Resolution Timeline: We will investigate your complaint and aim to provide a resolution within 24 hours.

Step 2: Escalation to The Motor Ombudsman

If you are not satisfied with our response or resolution, you may escalate the matter to The Motor Ombudsman, an impartial body specializing in automotive dispute resolution.​

  1. Contact The Motor Ombudsman:

  2. Submit Your Complaint:

    • Complete the online complaints form on their website.

    • Provide all supporting documents, such as service receipts, correspondence, and photographs.

  3. Resolution Process:

    • The Motor Ombudsman will review the case and liaise with both parties to reach an impartial resolution.

    • If the complaint cannot be resolved informally, they may issue a legally binding decision.

Further Information

For more details about The Motor Ombudsman’s process, please visit their website or refer to their Consumer Guide.

We are committed to resolving any issues promptly and appreciate your patience as we work to address any concerns.

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 Data Protection and Privacy:

  • We adhere to data protection regulations. Your personal information will only be used for service-related communication and will not be shared with third parties.

 Force Majeure:

  • We are not liable for any delays, failures, or damages caused by events beyond our control, such as natural disasters, strikes, or government actions.

 Indemnity:

  • You agree to indemnify and hold us harmless from any claims, losses, or damages arising out of your use of our services.

 Changes to Terms:

  • We reserve the right to update these terms and conditions. Please print a copy for the terms, which will remain binding when your booking was made.

 Dispute Resolution:

  • Any disputes or concerns should be brought to our attention promptly, and we will strive to resolve them amicably.

 Customer Satisfaction:

  • We value customer satisfaction. If you have concerns or feedback, please contact us promptly for resolution.

  Limited Liability:

  • Our liability is limited to the value of the services provided. We are not responsible for consequential or indirect damages.

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CCTV Footage Retention Policy

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**Effective Date: 24 July 2024**

1. Purpose of CCTV Footage We use CCTV surveillance on our premises to ensure the safety and security of our customers, staff, and property. This includes monitoring our car air conditioning services to address any complaints or issues that may arise. 

2. Retention Period We will retain CCTV footage for a period of 12 months from the date of recording. This retention period is necessary to ensure we can review and address any complaints or disputes related to our services. 

3. Access to Footage Access to CCTV footage is strictly controlled and limited to authorized personnel only. Footage will only be accessed and reviewed when necessary for security purposes, to address complaints, or as required by law.

4. Data Protection We are committed to protecting your privacy and ensuring that all CCTV footage is stored securely in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We will not use CCTV footage for any purposes other than those stated in this policy.

5. Requests for Access Individuals have the right to request access to CCTV footage that includes their image. Such requests should be made in writing to info@staykool.co.uk, and we will respond within one month, in accordance with data protection laws. 

6. Security Measures:- We implement appropriate technical and organizational measures to ensure the security of the CCTV footage and protect it from unauthorized access, alteration, or deletion.

 

By using our services, you acknowledge that you have read, understood, and agree to our CCTV Footage Retention Policy. If you have any questions or concerns about this policy, please contact us at:

Staykool Ltd

2 Verbena Drive

Derby

DE23 2HS.

Email :- info@staykool.co.uk

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